Where is Walter?
- 2 days ago
- 1 min read
At the beach. đď¸đ
We used this exact image in the past to tell the hashtag#Digital hashtag#Walter story:
Walter is the experienced knowledge holder.
And when he is away, the company often loses access to more than just one person.
So who solves the breakdown now?
The holiday season is a surprisingly good stress test for knowledge management.
As long as everyone is available, it is easy to overlook how much know-how depends on individual people.
Only when Walter is unreachable for two weeks does the real question become visible:
Is his knowledge available to the company?
Or does it only exist in his head?
Today, Walter is on holiday.
Tomorrow, he may be retired.
For production, the difference is smaller than you might think.
Machines do not wait.
New employees still need support.
And breakdowns do not respect out-of-office messages.
With Digital Walter, expert knowledge is captured during the work itself, structured and made searchable for the entire team. Through videos, documents and direct answers.
That way, Walter can enjoy his time at the beach, while his knowledge remains accessible.
How many of your processes become difficult as soon as one specific person is unavailable?
Happy summer holidaysđšâď¸
