Scaling Field Expertise Globally

Companies in the energy, infrastructure and materials sector operate complex, safety-critical assets across distributed locations. Thousands of technicians perform maintenance, troubleshooting and commissioning tasks daily, often under time pressure, in noisy environments or remote areas.

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When knowledge is not immediately available, technicians rely on phone support, manuals or trial and error — leading to downtime, safety risks and productivity losses.

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With Digital Walter, organizations capture hands-free expert knowledge directly in the field. Experienced technicians record real repair and maintenance procedures on site — while working with both hands — creating structured, step-by-step video workflows.

 

This knowledge is then:

• Reviewed and approved centrally

• Made searchable globally

• Accessible on mobile devices

• Available in multiple languages

• Linked to asset IDs, product numbers or QR codes

 

Field technicians can retrieve precise guidance instantly, even in complex or customized installations, reducing dependency on individual experts.

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Impact:

• Reduced downtime and faster troubleshooting

• Fewer escalation calls and expert interventions

• Standardized procedures across regions

• Faster onboarding of new technicians

• Knowledge retained despite workforce turnover

 

Operational expertise becomes a scalable asset — accessible anytime, anywhere, directly where the work happens.