Knowledge secured. Processes lived –
with Digital Walter.
Digital Walter is a video-based knowledge capturing system that preserves technical know-how within the company, documents processes, and makes knowledge accessible to all employees – anytime and anywhere.
LNS – 24/7 AI-Powered Customer Self-Service
A Swiss automation provider for CNC machines with over 3,000 customers worldwide needed a scalable way to support its global customer base and reduce support workload.
​
With Digital Walter, the AI assistant Helen S was implemented to provide instant answers, step-by-step guidance, and support with ticket creation — available 24/7.
​
Helen S leverages Rimon’s AI-powered knowledge system to deliver accurate, contextual, and easy-to-follow support for tasks such as filter installation, belt replacement, and troubleshooting.
​
Results:
-
20% reduction in support tickets
-
73% ROI
-
Payback in less than one year
-
Faster problem resolution and increased customer satisfaction
Expert knowledge is now accessible anytime — directly where customers need it.
​
