At the beach. 🏖️😉 We used this exact image in the past to tell the hashtag#Digital hashtag#Walter story: Walter is the experienced knowledge holder. And when he is away, the company often loses access to more than just one person. So who solves the breakdown now? The holiday season is a surprisingly good stress test for knowledge management. As long as everyone is available, it is easy to overlook how much know-how depends on individual people. Only when Walter is unreachab