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Welcome to the rimon Learn page

Whether you're just getting started with the rimon Product or are a seasoned user, this page is your
one-stop resource for learning about all of the platform's features and benefits.

Two people standing infront of a machine with an ipad and hololens

Getting started

Here, you'll find in-depth guides, tutorials, and FAQ's that will help you get the most out of the rimon Knowledge Suite and improve your field service operations.

rimon FAQ's

  • My Login does not work. How can I reset my password?
    Open the login page - Click on Login - There you should find "Have you forgotten your password?". - Please follow the process -> If it still does not work, please send an email to
  • How can I add an user?
    - Click the top-right icon. - Select "Organisations" from the dropdown. - Choose "Members." - Finally, click "+ member" to complete the process.
  • My 3D Model doesn't show up in the 3D viewer. What should I do?
    Check whether your 3D object is an FBX file. Our 3D viewer only supports FBX files. Please contact if you want to convert your file or try an online file converter. If it is an FBX file, the file may be too large. Also in this case please contact
  • Do I need a 3D Model?
    Certainly. The requirement varies. If you aim to craft a spatial experience, incorporating a 3D model is necessary. However, for a straightforward checklist, there's no need to include one.
  • What is the difference between the Rimon Platform and other knowledge management solutions?
    The rimon Knowledge Suite distinguishes itself from other knowledge management solutions by effortlessly combining spatial guidance with real-world instructions. It enhances knowledge transfer and ensures uninterrupted, on-the-go support for service technicians.
  • How can I contact customer support?
    If you have any questions please contact your contact person or
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